"Do you carry #8 screws?" "When's the next opening?" "Are you open Sunday?" - the questions that ring after close, during rush, and through lunch. We build the assistant that answers them in your store's own voice, takes the booking, and hands your daughter's cellphone back its evenings. For owners who did not grow up with any of this, explained without a single word of jargon.
◆Answers in your voice, your hours, your policies
◆Books appointments and checks real inventory
◆The explainer meeting: zero jargon, honestly
◆Training for you and whoever answers the phone now
Local shops do not lose to the internet on price; they lose on availability. The customer asks at 8pm, the competitor's website answers instantly, and by morning the booking is gone. It is not a service problem - your counter service is excellent. It is an answering problem.
We build the answering layer: an assistant that knows your hours, your stock, your booking calendar, and your way of putting things - set up by us, trained to your shop, and explained in the same plain English your grandfather would have demanded.
How we start
La pratique, en vrai
Zero jargon; a third end in the honest no.
Pas de mise en scène : on travaille, on rit, on recommence.
The company
Builders who explain first
01
Gordon Pike
Founder
Ran a family hardware store for nineteen years before teaching himself to code at 49 - the exact combination this work needed. Leads every explainer personally; still says "the what-now?" is a valid question.
Priya Shah Lead builder
Builds the assistants and their connections to booking calendars and inventory systems. Formerly enterprise; now refuses to build anything the owner cannot be shown working in a demo.
Earl Simmons Voice & training
The store-voice specialist - he interviews you until the assistant talks like the shop talks. Also runs staff training, which he calls "the noon seminar, with lunch."
Dot Malone Client care
Answers the phone the old way, which clients find reassuring, and schedules the explainers. Keeps every client's anniversary card list because she believes relationships are the business model.
Work & rates
Four builds, plainly priced
Most booked
Everyone starts
The Explainer
Gordon, a whiteboard, and zero jargon: what this is, what it is not, and whether your shop even needs it. Roughly a third of meetings end with "you do not need us yet" - and he means it.
The explainer is free, always
Monthly upkeep from $140, cancel anytime
Training for you and your people included
Free 60 minutes
The Front-Door Bot
$2,800build
Start here
The after-hours answerer: hours, policies, directions, the top twenty questions your shop gets - in your voice, on your website and phone line. Monthly upkeep $140.
The Booking Bot
$5,600build
Most booked
Everything the Front-Door does, plus real-time appointment booking against your actual calendar, confirmation texts, and the no-show reminder sequence that pays for itself.
The Full Practice Bot
$12,000build + year
The whole counter
Booking plus inventory checks ("yes, we carry #8 screws - aisle 7"), quote requests, and the morning report to your phone. A year of upkeep and training included, plus the quarterly tune-up.
All prices USD. AI platform fees (typically $50-200/month) are paid by you directly - we size them honestly in the explainer and never mark them up. Data stays on U.S. infrastructure, and your shop's information is never used to train anybody else's anything.
How it goes
From explainer to launch
01
The explainer
Sixty minutes, a whiteboard, your questions. Leave knowing what it does, what it costs all-in, and whether it is worth it - including the honest no.
02
The interview
Earl records how you answer the phone - the phrases, the patience, the "y'all." The assistant gets built sounding like your shop, not like a robot reading your website.
03
The build & demo
Two to four weeks. The demo happens on your own website and your own phone line, with your own questions, before you pay the final half.
04
The noon seminar
Earl trains you and whoever answers phones now, with lunch. Then a month of tweaks is included, because the first month always teaches us something.
Client stories
What our clients say
"I am 64 and ran a hardware store before Gordon's bot answered a single question. It answers screw sizes at 8pm in words I would use, and my daughter stopped being the after-hours receptionist. The explainer alone was worth the hour."
RW
Ray W. Pike's Hardware (no relation), 64
"The salon booked 41 after-hours appointments in the first month. Forty-one. I checked the logs myself because I did not believe it."
MD
Marisol D. salon owner, 52
"Gordon told me at the free meeting that I did not need the expensive one yet. Six months later, when I did, he built it. That first no is why I will never shop this work anywhere else."
TB
Tom B. appliance repair, 58
// Before you book //
Frequently asked questions
That is the explainer's entire purpose, and most of our clients start there. Gordon explains it the way a fellow shop owner would - whiteboard, plain English, and a third of meetings end with the honest advice that you do not need it yet.
Earl's whole job is preventing that. The assistant learns your phrases from your own answers - customers regularly assume the evening person is new and polite. If it ever says "as an AI," Earl fixes it free.
Stays on U.S. infrastructure, is never sold, never used for advertising, and never used to train anyone else's system - in writing. Booking details go to your calendar and nowhere else.
It says so like a professional and takes a message: name, number, question - to your phone or email immediately. No hallucinated hours, no invented inventory; the guardrails are the build.
Almost certainly - we connect to the common ones and to the paper-and-pencil calendar via a shared Google Calendar, which Dot can help set up over one phone call.
Build price plus your direct AI platform fee, which we size honestly in the explainer - typically $50-200/month. No markup, no surprise invoices; the honest number is the whole point.
Contact
Call Dot, or send the form
A sentence about your shop and what the phone does after close. The explainer is free, an hour, and comes with the honest version even when the honest version is "not yet."